FAQ

At Bob’s Custom Tile & Stone, every project is unique and tailored to your specific needs. As such, we do not offer a general timeline. Each endeavor comes with its own scope and intricacies which warrant a personalized approach. Rest assured, we provide a tentative timeline for your project upon finishing our project estimate, ensuring the meticulous attention it deserves.

The majority of cosmetic work does not require permits, but if needed, your contract will specify the permit requirements.

Yes, we do commercial work. Our focus is on creating custom solutions that seamlessly blend with commercial requirements for all types of projects.

Certainly! We collaborate with experienced designers who would be delighted to assist you in designing your space. We can easily direct you to their services, seamlessly integrating with ours.

Certainly! Bob’s Custom Tile & Stone is fully licensed, bonded, and insured in accordance with California law. This ensures that our clients have the confidence that our services meet regulatory standards, and they are protected throughout the duration of the project.

Unexpected issues in a project are diligently managed at Bob’s Custom Tile & Stone. While unforeseen challenges may impact timelines, our experienced team, led by Robert Gonzalez and the assigned foreman, works efficiently to address and resolve issues promptly. Changes requested by owners are considered, and we strive to accommodate them. However, it’s important to note that certain changes may have timeline implications, and we work closely with clients to find feasible solutions while ensuring the project’s overall success.

Our payment schedule at Bob’s Custom Tile & Stone is structured for your convenience. We outline a clear and fair payment plan in our detailed invoices. Typically, payments are scheduled at key milestones throughout the project, ensuring a transparent and manageable financial arrangement for our clients.

At Bob’s Custom Tile & Stone, Robert Gonzalez is your main point of contact. Additionally, we have a dedicated foreman assigned to your project, ensuring smooth communication and efficient coordination. In Robert’s absence, the foreman can act as a reliable point of contact, providing continuity and personalized attention to your project.

Absolutely. At Bob’s Custom Tile & Stone, we stand behind our workmanship and materials. We provide warranties in compliance with the California Contractors Board and relevant laws. Additionally, the materials we use come with their own factory warranties, offering you comprehensive coverage and peace of mind.

Cleanup and disposal are integral parts of our service at Bob’s Custom Tile & Stone. We take care of debris removal, ensuring a tidy work environment. If needed, we provide an onsite trash bin for efficient disposal. Our commitment is to leave your space clean and organized after completing the construction work. Additionally, if requested, at Bob’s Custom Tile & Stone, we go the extra mile by hiring a professional janitorial company to perform a thorough cleanup after the construction is complete. This ensures a meticulous and polished finish to your space, meeting the highest standards of cleanliness.

At Bob’s Custom Tile & Stone, our commitment extends beyond completion. We offer comprehensive post-construction support. If you have any questions or concerns about the work performed, we are here to assist you. Our team provides ongoing support to ensure your complete satisfaction with the finished project.